Esplora il Marocco – FAQ and Frequently Asked Questions
How can I plan my trip and how far in advance should I book? To secure your preferred dates, accommodation and ideal room type — especially during peak periods such as spring, autumn and the Christmas and New Year holidays — we recommend booking your private tour 2 or 3 months in advance. All the itineraries offered by Esplorailmarocco.com can be fully customised to your interests, travel pace and budget.
What options are available for activities in the Merzouga desert, and what happens to the luggage? In the desert you can choose between a sunset or sunrise camel ride and a night under the stars in a standard or luxury camp. As for luggage, at the luxury camps the main suitcases are taken directly to the camp by 4×4. At the standard camps, you will carry a light backpack for the night on the camel, while the main luggage is kept in a safe place until you return the next morning. If you prefer not to ride a camel, the transfer to the camp can be arranged by 4×4.
How do our private tours and transfers work? Our trips are organised exclusively on a tailor-made basis. You will have a private vehicle with an experienced driver who speaks Italian (or English/Spanish as you prefer) and official local guides in the main cities. Our 4×4 vehicles and minivans guarantee maximum comfort for small groups or families, covering the distances from the main arrival cities (such as Marrakech, Fes or Casablanca) to the wonders of the Sahara and southern Morocco.
What are the booking and cancellation policies? To confirm a booking with Esplorailmarocco.com, a small deposit is required, while the remaining balance is usually paid on the first day of the tour. Cancellation conditions vary by season:
Private tours (low/mid season): Cancellations made at least 7 days before the tour start date are entitled to a full refund of the deposit or a travel credit.
Private tours (high season): Cancellations made at least 15 days in advance guarantee a refund or credit, while late cancellations result in the loss of the deposit.
Group / shared tours: For shared group departures, cancellations made 2 days or less before departure incur a 100% penalty.
